Top 10 Customer Questions

Servisol Home Improvements believes homeowners should be informed about who you hire to do repairs, installations or renovations to your house. According to the Canada Housing and Mortgage Corporation (CMHC), homeowners ask these ten questions about a contractor or home renovator the most:
1. How long have you been in business?
More than 50 years. Our Irwin Hardware store in Forest Hill Village opened in 1949, and our Servisol Home Improvements division grew from a need for reliable service and quality installations. In 2004 a new Servisol Home Improvements showroom opened at 1556 Avenue Road in Toronto.
2. What work are you licensed to do?
Our staff includes a licensed master plumber, highly skilled estimators, carpenters and painters as well as customer service representatives with decades of experience. Electrical work is done by licensed contractors.
3. What kind of work do you specialize in?
Homeowner peace of mind. Finding the right contractor to repair or renovate can be daunting. Servisol knows it’s about trusting your home in our hands. We deliver peace of mind regardless of how big the job is because we take care to estimate accurately, match the skills to the job, and provide a written guarantee.
4. Have you done a similar job before?
We showcase examples our work on our website and are happy to provide customer references. Ask our estimator about our experience and references for work similar to your project.
5. Do you carry workers’ compensation and liability insurance?
Yes. Ask your Servisol estimator or customer service representative we would be happy to show you our certificates.
6. Will you use your own crew or will you subcontract?
Our staff includes a licensed master plumber, and highly skilled painters and carpenters. For specialized work such as required for gas heating, we subcontract with a licensed and insured HVAC professional. Our electrical work is done by licensed and insured contractors.
When specialized work is sub-contracted, we choose from a great number of highly skilled experts who mirror our concern for professionalism and reliability. Servisol stands behind the work and provides value and peace of mind to the homeowner to ensure the job is done right..
7. How and when do you clean up, particularly the fine dust?
Every day. Our crew tidies the work area and makes it safely accessible to the homeowner. We do our best to minimize dust and disruption by working around busy family schedules and protecting surfaces. When a job is finished, our crew takes care to remove any construction debris.
8. What work schedule will you follow?
Every job is supervised to manage the ordering of materials and scheduling of trades to minimize the time it takes. Our customer service managers will advise you of how long it is expected to take and of any changes that affect completion time.
9. What kind of warranty do you offer and what does it cover?
Our standard is a one year guarantee on our workmanship, products and materials we supply. We will provide detailed manufacturer warranty information about any of the products you buy from us.
10. Will you provide a written contract?
Yes.